5 Important After Sales Services Questions to Ask when Buying a Water Purifier

Buying a water purifier is not enough. To ensure that you receive clean and safe drinking water, it is necessary to follow the right maintenance routine. This is the reason why it is necessary to clarify all your doubts related to the after sales services before buying a water purifier. KENT, being a renowned name in the water purifier industry, is known for its efficient after-sales services. Whether you need to request for product servicing, get maintenance services, or find out about AMC, KENT makes it easy to avail the after sales services without any hassles. If you are planning to buy a water purifier from KENT and need information on the after sales services, the blog will help you out. Read on to find out more about the after sales services provided by KENT.

after sales service

 

How to Register a Service Request?

One of the problems that many people face when it comes to after-sales services, is registering a service request. This is the reason why, KENT provides the following convenient ways to request a service, installation repair or clarify AMC related questions.

·         Helpline Number

To register a complaint through a mobile app, give a call on KENT’s helpline number 9278912345. You can call on this number 7 days a week between 8:00 AM to 8:00 PM.

·         Email

In addition to using the helpline number, you can also request for any service by sending an email at service@kent.co.in

·         App

You can also download the KENT service app for Android or iOS phones. This makes it easy to request for service on-the-go.

How to Check the Warranty and Service?

This is another important information that you need to know before buying a water purifier. All the water purifier from KENT, come with a warranty period of 1 year from the date of installation. In addition, KENT also provides free service of 3 years for all the RO water purifiers. During the warranty period, KENT and the authorized service providers replace and repair any part of the water purifiers with faulty material or manufacturing defect. To find out more about the warranty and service, click here.

What do I need to know about Annual Maintenance Contract?

An annual maintenance contract is a smart way to maintain your water purifier and keep in a good working condition. This is the reason why KENT also provides AMC services on its products. The AMC needs to be renewed before the date of expiry. The rate of the annual contract varies for all the models. In addition, all electrical parts such as the pump, adaptor, UV lamp as well as the mechanical parts will be repaired and replace free of cost. The consumables which have a specific life and depend on the quality of raw water will be charged extra for replacement.

Are Spare Parts Easily Available?

Spare parts is another important factor that you need to consider when buying a water purifier. When it comes to the water purifiers from KENT, it is advisable to avoid buying spare parts from any local stores. You can easily place a service request and the technician will provide the necessary spare parts. To ensure that you are completely sure about the price of the spare parts, we have also uploaded a list of the spare parts with the item code and price.

What are the Charges of Technician Visit?

The charges of technician visit is also an important factor to consider when buying a water purifier. The technician visit charges vary for the different water purifiers from KENT. To make it convenient for the customers, our website has the complete list of labor charges. In addition to these, if you live in the outskirts of the city, you need to pay additional travel charges for the technician visit.

The Bottom Line

Hassle-free after sales services ensure that your water purifier functions smoothly without any glitch. Asking these essential questions before buying a water purifier can help choose a brand that will give you peace of mind. To find out more about the after sales services of KENT, click here.

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